01952 641004 or 0203 697 8478

Privacy Policy

Acerax, a trading name of Arax Limited is committed to safeguarding the privacy of our website visitors; this policy sets out how we will use and protect any information that you give when using this website. We use information in accordance with the Data Protection Act 1998.

  1. What information we collect
    We may collect, store and use the following information:

    (a) Name;
    (b) Contact information including email address;
    (c) Demographic information such as postcode, preferences and interests;
    (d) Other information you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including relevant customer surveys and/or offers)

  2. Using your personal information
    Personal information submitted to use via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

    (a) Administer the website;
    (b) Improve your browsing experience by personalising the website;
    (c) Enable your use of the services available on the website;
    (d) Send to you goods purchased via the website, and supply to you services purchased via the website;
    (e) Send statements and invoices to you;
    (f) Send you email notifications which you have specifically requested;
    (g) We will from time to time send you targeted offers and information relating to our product range updates, but will do so in accordance with your preferences. You can opt-in and out at any time by contacting us online;
    (h) Deal with enquiries and complaints made by or about you relating to the website

  3. Security of your personal information
    We are committed to ensuring that your information is secure and take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

    We will store all the personal information you provide on our secure password and firewall protected servers. All electronic transfers you make to or receive from us will be encrypted using SSL technology.

    You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to your account)

  4. Cookies
    A cookie is a small file that asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  5. Links
    This website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. The policy described here, applies only to personal data collected by Arax Limited.

  6. Policy Amendments
    Acerax Limited may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

  7. Updating Information
    We aim to keep your personal data accurate and up to date. Please let us know if the personal information that we hold about you needs to be corrected or updated.

  8. Contact Us
    If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to sales@acerax.co.uk